Bad service from Kenya Airways in December 2009
Had a great holiday in Kenya in December. Fascinating country. We met a great number of friendly, helpful people and although we were shocked by some of the poverty we saw, we could only admire the way in which they managed their lives.
Then came the return flight! Mombasa - Nairobi - London - I'm not going into all the details, they are well-documented on other sites (e.g. airlinequality; dooyoo) but let's just say that after the way in which Kenya Airways acted (rather failed to act) and treated their passengers, we have no intention of ever flying with them again.
Refreshments - one drink and an almost inedible meal; Overnight accommodation - no chance; Compensation - they don't do it! Did I say - we eventually arrived in London 25 hours later!!!